Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Creator Muse, operated by Honeycomb Labs (“Creator Muse,” “we,” “us,” or “our”), governing your access to and use of our websites, applications, AI-assisted creator tools, and related services (the “Service”).

By creating an account, clicking to accept, connecting an account, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you use the Service for an organization, you represent that you have authority to bind it, and “you” includes that organization.

You must be at least 18 years old and legally capable of entering a contract to use the Service. You may not use the Service if applicable law prohibits it or if we previously suspended your account for a material violation.

• Provide accurate information and keep it current.
• Protect your password and connected-account credentials.
• Notify us promptly at privacy@creatormuseai.online if you suspect unauthorized access.
• You are responsible for activity through your account unless caused by our breach of these Terms or legal duties.

You may not sell, rent, share, or transfer account access in a way that compromises security or evades Service limits.

Creator Muse helps creators develop ideas, research topics, generate hooks and scripts, plan production, organize calendars, and review available channel performance data. Features may be experimental, change over time, or be unavailable in some locations. We may modify, add, limit, or discontinue features, but we will provide notice when required by law or a paid commitment.

We do not guarantee views, engagement, followers, revenue, brand deals, discoverability, or any other creative or business result.

Some features let you connect or link to third-party services. Your use of those services remains subject to their terms and policies. By accessing YouTube content or connecting YouTube through Creator Muse, you also agree to the YouTube Terms of Service. Google’s information practices are described in the Google Privacy Policy.

You authorize us to access and process connected-account information only as described in our Privacy Policy and as needed for the features you request. You can disconnect YouTube in Analytics or Settings and can revoke access in your Google Account. We are not responsible for third-party services, content, terms, outages, changes, or actions outside our control.

As between you and Creator Muse, you retain ownership of content you submit, upload, connect, or create using the Service (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, format, and otherwise process Your Content only as reasonably needed to operate, secure, improve, and provide the Service to you and to comply with law.

This license lasts while Your Content is stored with the Service and ends when it is deleted, except for limited backup retention, legal obligations, content you shared publicly, and de-identified information that no longer identifies you.

You represent that you have all rights and permissions needed for Your Content and our processing of it. You are responsible for checking whether publishing it requires releases, licenses, disclosures, attribution, permissions, or platform compliance.

The Service uses artificial intelligence to generate suggestions and other output (“Output”) from your prompts and context. AI can produce inaccurate, incomplete, outdated, biased, offensive, or legally problematic material. Output may not be unique, and other users may receive similar output.

You must review and edit Output before relying on or publishing it. You are responsible for factual claims, permissions, originality, advertising disclosures, platform rules, and all decisions made from Output. Output is not legal, financial, medical, or other professional advice. To the extent permitted by applicable law and our provider commitments, we do not claim ownership of Output generated for you.

Creator Muse may show public posts, links, structures, or examples for inspiration and commentary. Third-party content remains owned by its respective owner. A link does not imply sponsorship or permission to copy. Use examples to learn patterns—not to reproduce another creator’s protected expression, identity, trademark, music, footage, or endorsement without authorization.

You may not use the Service to:

• Break the law, violate rights, or breach a contract or platform rule.
• Infringe intellectual property, privacy, publicity, or other rights.
• Harass, threaten, exploit, defraud, impersonate, or deceive another person.
• Create or distribute malware, unlawful sexual content, sexual content involving minors, or content that facilitates serious harm or illegal activity.
• Generate spam, fake engagement, coordinated manipulation, or misleading endorsements.
• Probe security, bypass access or rate limits, interfere with the Service, or access another account without permission.
• Scrape, crawl, reverse engineer, extract models or datasets, or use automated means except through interfaces we expressly provide or as law permits despite this restriction.
• Use the Service or Output to build a competing model or service by systematically extracting features, data, or results without written permission.
• Submit highly sensitive information when it is unnecessary, or submit another person’s information without a lawful basis.

We may investigate suspected misuse and remove content, limit features, suspend access, or cooperate with lawful authorities when reasonably necessary.

The Service—including its software, interface, brand, design, documentation, catalogs, workflows, and compilation of materials—is owned by Creator Muse or its licensors and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.

We respect intellectual-property rights. Send a notice describing the work, allegedly infringing material, location, your contact information, a good-faith statement, an accuracy and authority statement under penalty of perjury, and your physical or electronic signature to legal@creatormuseai.online. Knowingly false notices may create liability.

Free access and the reverse trial

Creator Muse offers a Free plan and may offer a one-time reverse trial. The current reverse trial provides 30 weighted AI credits for seven consecutive days and begins when the Service authorizes your first personalized AI creation for processing—not when you create an account. The trial ends when its seven-day period expires or its credits are used, whichever happens first. Unused trial credits expire and do not roll over.

No payment card is required for the reverse trial. The reverse trial is not a paid subscription, does not automatically convert to one, and will not cause an automatic charge when it ends. Starting a paid plan always requires a separate checkout in which you affirmatively select the plan and authorize payment. Unless we state otherwise, only one reverse trial is available per person and account; creating additional accounts to obtain repeat trials is prohibited. After the trial, your account remains on the Free plan, whose current allowance is 12 weighted credits per month.

Weighted AI credits

AI features use weighted credits based on the relative processing involved. Current feature weights, plan allowances, balances, and reset dates are shown in Billing and form part of the applicable offering. A lightweight request may use fewer credits than a full script, recent-post analysis, or other deeper workflow. We may temporarily reserve or deduct the displayed weight when a request is authorized. If the request fails before Creator Muse returns the requested AI result, the Service is designed to restore those credits; contact us if a failed request is not restored.

• Free, trial, and subscription credits are account-specific and expire at the end of their stated credit period; unused credits do not roll over.
• When more than one credit balance is available, Creator Muse generally uses the balance that expires soonest first.
• Credits are a limited license to use eligible Service features. They are not money, stored value, legal tender, cryptocurrency, or personal property; have no cash value; and cannot be sold, transferred, gifted, exchanged, or redeemed for cash.
• Credits cannot be moved between accounts or restored after account deletion, except where applicable law requires otherwise.
• We may correct balances affected by errors, refunds, reversals, fraud, abuse, or unauthorized transactions.

Paid subscriptions and renewal

Paid plan prices, included credits, billing interval, currency, and any applicable taxes are presented before purchase. By completing checkout for a monthly or annual subscription, you authorize Paddle to charge the payment method you provide for the initial purchase and recurring charges. Paid subscriptions automatically renew for the same billing interval until canceled. As of the effective date above, Creator includes 150 weighted credits per month and Pro includes 450; the controlling allowance is the one displayed before purchase and in Billing. Paid-plan credits replenish monthly, including when the subscription price is billed annually; annual subscribers receive each monthly credit allowance as its monthly credit period begins, not all twelve allowances at once.

You may cancel through Creator Muse Billing, the Paddle customer portal, or another cancellation method made available to you. Unless checkout terms or applicable law say otherwise, cancellation takes effect at the end of the current paid billing period, paid access continues until then, and the subscription will not renew again. Payment failure, reversal, or an expired payment method may cause retries, limits, suspension, cancellation, or a move to the Free plan. We will provide notices, renewal reminders, and obtain consent for price changes where required by law.

One-time credit packs

A credit pack is a one-time purchase, not a recurring subscription. Unless the checkout or an offer expressly states otherwise, purchased pack credits do not expire while the account remains open. They remain non-transferable, have no cash value, and may be forfeited when the account is deleted or terminated for cause, subject to mandatory law. Expiring included credits are generally used before non-expiring pack credits.

Paddle checkout, taxes, and payment information

Paddle acts as the authorized reseller and merchant of record for paid Creator Muse transactions. Your purchase transaction is also governed by the Paddle Buyer Terms presented with checkout. Paddle processes payment, calculates and collects applicable transaction taxes, issues transaction records, and handles related payment administration. Creator Muse does not receive or store your complete card number or card security code. We may receive limited customer, order, subscription, payment-status, tax, and payment-method descriptors from Paddle so we can provision access, maintain billing records, prevent fraud, and support you.

Refunds, withdrawals, and disputes

Except where required by applicable law or expressly stated at checkout, transactions are non-refundable and non-exchangeable, and canceling does not create a right to a prorated refund for unused time or credits. Statutory withdrawal and refund rights vary by location and remain unaffected. Refund requests are handled under the Paddle Refund Policy, and may be submitted through your receipt, billing portal, or Paddle buyer support. If a payment is refunded, reversed, disputed, or charged back, the corresponding paid access or credits may be removed or suspended while the matter is resolved. Contact us promptly if you believe a charge is incorrect.

We may change future plan prices, allowances, or feature weights prospectively. For an existing paid subscription, material changes will apply no earlier than permitted by the purchase terms and law, with notice or consent where required. The checkout disclosure controls if it conflicts with general pricing shown elsewhere.

You may stop using the Service at any time. You may disconnect YouTube through Analytics or Settings and request account deletion using our data deletion instructions.

Stopping use or requesting account deletion is different from canceling a paid subscription. To prevent a renewal while a deletion request is pending, cancel the subscription in Billing or through Paddle first. Account deletion does not undo completed transactions or require deletion of records that Creator Muse or Paddle must retain for tax, accounting, fraud-prevention, dispute, or legal purposes.

We may suspend or terminate access if you materially or repeatedly violate these Terms, create risk or legal exposure, fail to pay future charges, or if required by law. When reasonable, we will provide notice and an opportunity to cure or export content, unless doing so would cause harm, compromise security, violate law, or defeat enforcement. Provisions that by nature should survive termination will survive, including ownership, disclaimers, liability limits, indemnity, and dispute provisions.

To the maximum extent permitted by law, the Service and Output are provided “as is” and “as available.” Creator Muse disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and any warranty arising from course of dealing or usage of trade.

We do not warrant uninterrupted or error-free operation, preservation of every item, or that Output is accurate, unique, lawful, or suitable for publication. Some jurisdictions do not allow certain disclaimers, so some may not apply to you.

To the maximum extent permitted by law, Creator Muse and its affiliates, personnel, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits, revenue, data, goodwill, or opportunities; or the cost of substitute services, arising from or related to the Service, even if advised that such damages were possible.

To the maximum extent permitted by law, our total aggregate liability for all claims arising from or related to the Service will not exceed the greater of (a) the amount you paid Creator Muse for the Service during the 12 months before the event giving rise to the claim or (b) US $100. These limits do not apply to liability that cannot legally be limited, including where applicable fraud, willful misconduct, or death or personal injury caused by negligence.

To the extent permitted by law, you will defend, indemnify, and hold harmless Creator Muse and its affiliates and personnel from third-party claims, damages, losses, and reasonable legal fees arising from Your Content, your unlawful use of the Service, or your material breach of these Terms. This obligation does not apply to the extent a claim results from our own breach, negligence, or willful misconduct. Consumer rights that cannot be waived remain unaffected.

Before filing a formal claim, you and Creator Muse agree to make a good-faith effort to resolve it informally. Send a written description and requested resolution to legal@creatormuseai.online. If unresolved after 30 days, either party may pursue remedies available in a court or forum with lawful jurisdiction. Nothing here limits a right to seek urgent injunctive relief or use an eligible small-claims process.

Nothing in these Terms limits mandatory consumer protections or other rights that cannot be waived under the law that applies to you.

We may update these Terms to reflect Service, legal, or security changes. We will post the revised Terms and update the date above. For material changes, we will provide additional notice when required. Changes apply prospectively. If you do not agree, stop using the Service before the changes take effect.

These Terms and incorporated policies are the entire agreement regarding the Service and supersede prior discussions about it. If a provision is unenforceable, it will be modified only as necessary and the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or transfer of the Service. Neither party is liable for delay caused by events beyond reasonable control. Headings are for convenience only, and electronic notices satisfy written-notice requirements where legally permitted.

Questions or legal notices may be sent to legal@creatormuseai.online. Privacy requests should be sent to privacy@creatormuseai.online.